「Lock Health」Online Purchase Terms【Dec. 2018】
1. General terms
1.1. In below terms and conditions and the Special Conditions (referred to as the “Terms and Conditions”), “L&H”, “Lock Health” or “we” or “us” means Lock Health, a branch of USA L&H Health International (Hong Kong) Limited, and the “customer” or “you” means any person, company or body which places an order with Lock Health. Please read these terms and conditions carefully before using the website or our mobile app (referred to as “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you agree to be bound by them. 1.2. We shall ensure that the prices and details of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability. 1.3. We shall ensure product displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product of similar value and effect. 1.4. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the product or service requested are unavailable.
3. Customer Data Registration
3.1. You are required to register as our member before placing any order through our e-store. During the registration:
3.1.1 We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever; 3.1.2 You must provide us with accurate, complete and up to date registration information;
3.1.3 You must protect your username and password; and 3.1.4 We assume that any person using the e-store with your username and password is either you or is authorized to act for you. 3.2. Please inform us immediately of any changes to the information that you provided so that we can communicate with you effectively. 3.3. In the event that your account is not used for two consecutive years, for your own and our protection, we will deem your account to be no longer in use and we will deactivate your account and all your accumulated reward points will be forfeited. You will need to reapply for a new account if you wish to place new order at our e-store.
4. Payment Method
4.1. We accepts payment by designated credit cards, debit cards or other designated electronic means as specified in below articles. All product prices listed are in Hong Kong dollars. The prices listed in our e-store are the same as the prices of the same products in our retail shops. The applicable price shall be the price listed in our e-store as at the date of purchase.
4.2. To provide secure online transactions, we employ internet security technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the internet. 4.3. Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our retail store.
5. Other Conditions for Purchase and Payment
5.1. Hong Kong Domestic Orders We accept Visa, MasterCard, Union Pay, Alipay and Wechat pay. 5.2. Mainland China Orders We accept Visa, MasterCard, UnionPay, Alipay and Wechat pay. 5.3. Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name. 5.4. Reward Points: If you register as a member of our online purchase plan, you may apply your Reward Points under your account to make purchase in our e-store. Each payment up to HKD 100, you get one Reward Point, and each Reward Point is equivalent to one HKD in our e-store. 5.5. Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
6. Order Notice
6.1. Our e-store only accepts orders for delivery to the specified delivery address in Hong Kong or Mainland China, or collection at a designated retail store located in Hong Kong.
6.2. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated retail store. 6.3. When an order is placed online, it means you agree to purchase products and appoint us to deliver the goods to your specified delivery address or for collection at a designated retail store in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you.
7. Delivery Services (Applicable to Delivery Address within Hong Kong)
7.1. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung. Should you have any inquiry about delivery, please contact us.
7.2. You may enjoy free delivery service to your specified delivery address when your order satisfies our minimum purchase amount at HKD500 at our e-store. 7.3. After your order has been accepted, we will confirm with you about the expected delivery time and date. Before the arrival of the goods, you will receive a call notification from our courier. Please check whether all your purchased items are delivered against the invoice, then sign and return the delivery note to our courier to confirm your receipt of goods.
7.4. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouses and premises which are not accessible by elevator. 7.5. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will arrange the products to be delivered on the next working day.
7.6. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery. 7.7. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery or arrange your ordered goods to be collected in one of our retail stores. 7.8. In case of any dispute, our determination shall be final.
8. Retail Store Collection Services (Applicable to Orders Designated to Collect within Hong Kong)
8.1. You will be notified by telephone or email when your ordered goods are available for collection.
8.2. Please collect your purchased item at your selected retail store during the specified business hours.
8.3. If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the products in the same store on the next day when the store is opened, or please contact us for alternative solution. 8.4. When you pick up the product in our retail store, you or your authorised representative will be required to identify verification. We may need you to provide further information to verify your identity if considered necessary. If we are not satisfied that the person requesting to collect your order is yourself or your authorised representative, we may refuse the collection of the order for your interest.
9. Delivery Services (Applicable to Delivery Address in Mainland China)
9.1 Extra delivery charges should be paid by the customer if the goods are to be delivered to address designated in Mainland China.
9.2. Before the arrival of the goods, you will receive a call from our courier. Please check whether all your purchased items are delivered against the invoice, then sign and return the delivery note to our courier to confirm the receipt.
9.3. You agree to pay for the relevant import duty and settle the necessary custom clearance as required (including provision of the relevant product registration documents) for your purchases. 9.4. If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery. 9.5. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery. 9.6. In case of any dispute, our determination shall be final.
10. Exchange or Refund
10.1. Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
10.2. We provide you with 7-days product quality guarantee for products purchased which are damaged, spoiled or not in good condition. In such case, you can contact us and provide photos of the relevant goods to make arrangement to return the goods to us for exchange. 10.3. If you are entitled to an exchange but the product to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product. 10.4. In exceptional case at our sole discretion, we will refund the amount paid to your credit card / payment account (which takes about 4-6 weeks).
10.5. Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange. 10.6. If Reward Points were redeemed for the relevant purchase, relevant adjustments will be made accordingly.
11.1. We shall not be liable for any delay or failure caused by or resulting from force majeure acts of fire, accident, flood, riot, war, government intervention, labour difficulties, embargoes, strikes, equipment failures, or any other causes beyond our control.
11.2. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
11.3. We only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order. 11.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
11.5. At any time by giving prior notice to you, we have the right to modify or vary or supplement all or any of the provisions under these Terms and Conditions. 11.6. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties. 11.7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions. 11.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.
11.9. Title to the product shall remain vested in us until we receive full payment of the price. The title and risk shall pass to the customer upon collection of the product. 11.10. Under no circumstances we shall be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising out of the sale and purchase transaction with you.
[Last updated in Dec. 2018]