International (Hong Kong), Limited trading as Lock Health (“L&H “, “we”, “us”, “our”) owns and operates all the retail shops and promotion activities of Lock Health in Hong Kong.
1.3 We pledge to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) ( “HK Privacy Ordinance”) in Hong Kong. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
2. Collection of Customer’s Personal Data
2.1 Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our products and/or services.
2.2 We may ask you to provide personal information when you use our website and services, including when you apply for membership. The personal data that we may ask you to supply include without limitation to salutation, name, month of birth, telephone number and email address.
2.3 Please note that it is mandatory for you to provide certain categories of Personal Data. In the event that you do not provide any Personal Data marked as mandatory, we may not be able to provide you with our products or services.
3. Use of Personal Data
3.1 If you provide any Personal Data to us, you authorise us to collect, retain and use Personal Data about you for the following purposes:
3.1.1 verifying your identity;
3.1.2 verifying your eligibility to participate in our promotion activities;
3.1.3 processing your application for membership under any of our promotion and maintaining and managing your membership under any of our promotion;
3.1.4 providing you with a log-in ID for our website;
3.1.5 providing you with rewards, vouchers or services under any of our promotion;
3.1.6 providing you with customer service and responding to your queries, feedback or claims;
3.1.7 performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes; and
3.1.8 making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you.
3.2 You further agree that we may disclose and transfer your Personal Data to third party services providers engaged by us to provide
3.2.1 data entry services
3.2.2 customer database management services
3.2.3 customer contact services (and service providers may contact you regarding promotions, products rewards, vouchers and redemption letters and customer service), and
3.2.4 secure data disposal services (“Third Party Service Providers”).
These Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at Article 3.1 above, and not for their own purposes (including direct marketing).
3.3 When necessary we may also disclose and transfer your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organisations for purposes specified at Article 3.1.8 above.
3.4 Only with your consent or with your indication of no objection, we may use your name, phone number and email address (“Marketing Data”) to provide marketing materials to you relating to the promotion and goods/services. If you wish to opt out from receiving any Marketing Materials, you may send your request in writing to the address advised in Article 8.2 below.
3.5 We may share aggregate data that does not allow you to be identified with third parties for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.
3.6 Any Personal Data supplied by you will be retained by us and will be accessible by our authorised employees, any Third Party Service Providers engaged by us and third parties referred to Article 3.1 above, for or in relation to any of the purposes stated in Article 3.3 herein.
4.2 Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.
5. Safety of Personal Data
5.1 All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place, and accessed only by our authorised employees or authorised Third Party Service Providers; and
5.2 You should be aware that no system is impenetrable and no information provided over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Website or the Internet.
6. Other Links
7. Information Collected When Customers Use Our Website
7.1 We may use ‘cookies’ on this site in order to enable tighter security, to enable online customers to keep browsing, to personalise sites for customers, and to build online customer or visitor profiles.
7.2 Cookies are pieces of information stored in your hard-drive about your preferences on our site, which enable the site to be tailored to you in future visits. Customers who want to disallow cookies can do so on their web browser. However, by disabling cookies you may not be able to access all parts of our website.
8. Right to Access/ Correct Personal Data
8.1 Under the HK Privacy Ordinance, you have the right of access to Personal Data held by us about you and to request correction of your Personal Data.
8.3 In accordance with the HK Privacy Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access request.
9. Rights of Third Parties
「Lock Health」Terms, Conditions and Disclaimer【Dec. 2018】
1.1 These terms, conditions and disclaimer apply to users of the Lock Health website at www.usalh.com (the “Website”). Lock Health and the Website are owned by USA L&H Health International (Hong Kong) Limited (“Lock Health”, “we”, “us”, “our”). Your use of the Website is governed by these terms, conditions and disclaimer of use .
2.1 These terms, conditions and disclaimer apply to:
2.1.1.the use of www.usalh.com; 2.1.2.all information stored on or receivable through this or any other www.usalh.com server; 2.1.3.any goods or services offered, accessed or obtained through www.usalh.com;and 2.1.4.these terms limits the liability of USA L&H Health International (Hong Kong) Limited and its associated companies (if applicable), subsidiaries, employees, agents, contractors and any third party Information provider in relation to any such use, Information, goods and services.
3.1 The Information may be protected under intellectual property laws and rights (including without limitation laws protecting copyright). If the User downloads, copies, transmits, publishes, stores or otherwise uses the Information without the consent of the owner of such rights, the User may infringe such laws or rights. It is the User’s responsibility to determine whether any such infringement (“Copyright Infringement”) will occur.
3.2.1 “Intellectual Property Rights” means any and all intellectual and industrial property rights now in force or that come into force in the future in any part of the world whether or not registered or registerable and includes all applications and rights to apply for registration (and renewals and extensions of any registration) of such rights as well as all rights of action and remedies in relation to past infringements including rights in or in connection with:
a) confidential information, business or trade secrets, know-how；
(b) inventions, patents (including supplementary protection certificates)；
(c) copyright (including the rights to secure copyright renewals and extensions of copyright, copyright not yet in existence but that comes into existence in the future and all other rights of a like nature by law in force in any part of the world);；
(d) trademarks, service marks, business or trade names；
(e) design rights；and
(f) database rights, together with all other rights of a similar or corresponding character or nature.
3.2.2 “Legal Notice and Disclaimer” means the legal notice and disclaimer applicable to the Website as extracted below.
3.4 You agree to provide complete and updated information for registration on this Website.
3.5 You agree not to use the Website for any purpose or in any matter that is unlawful or infringes any third party Intellectual Property Rights.
4.1 Lock Health expressly disclaims any responsibility, representation or warranty:
4.1.1. in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, www.usalh.com or the Information; 4.1.2. in relation to any goods or services accessed, offered or obtained through www.usalh.com or pursuant to the Information; 4.1.3. that any access to www.usalh.com or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties; 4.1.4. that the Information will not be objectionable or offensive to the User or any other person; 4.1.5. for any error, omission or misstatement in or arising from the Information. 4.1.6 Lock Health does not endorse or recommend any person, organisation, name, product or service referred to in the Information, nor does the Information constitute Lock Health’s views or opinions. Lock Health will not be a party to any transaction between the User and any third person in any way relating to the Information or made through www.usalh.com unless and only to the extent expressly stated in writing otherwise.
5. Third Party Merchants
5.1 We may have on-line stores or service providers hosted in our Websites which are operated by third party merchants. If you want to use, order or receive any services and/or products from any of them, please note that any personally identifiable information you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.
6. Third Parties Websites
6.1 www.usalh.com may contain materials produced by third parties or links to other websites. Lock Health accept no responsibility or liability in respect of any such third party materials or for the operation or content of other websites which are not under Lock Health’s direct control. Lock Health reserves the right to require the removal of any link from another website to www.usalh.com which is installed without obtaining the prior written consent of Lock Health.
7. Limitation of Liability
7.1 Lock Health shall not be liable to the User or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for: 7.1.1. any direct loss; 7.1.2. any consequential or indirect loss (including without limitation loss of revenue or profits); or 7.1.3. the User’s liability to any other person, which is suffered or incurred by the User or any other person arising under or in any way out of the Information or www.usalh.com’s use.
8.1 We does not warrant (and accepts no responsibility for) confidentiality of any information or data whether personal or otherwise transmitted through www.usalh.com. Lock Health’s current practice is to take reasonable steps to maintain confidentiality.
9. Availability and Suitability of Services
9.1 We does not warrant that the information or materials contained in www.usalh.com are current or accurate or that any of the products or services featured on www.usalh.com are available. we may change the materials appearing on www.usalh.com at any time without notice.
10. Users Obligations
10.1 In consideration of Lock Health allowing the User access to the Information and / or www.usalh.com, the User agrees: 10.1.1. not to carry out or allow any copyright infringement; 10.1.2. not to use the Information or the User’s access to www.usalh.com for any illegal, improper, obscene or defamatory purpose; 10.1.3. to take all steps to ensure the Information does not damage the User’s information or systems; 10.1.4. to ensure that all information which you provide to www.usalh.com is true and accurate to the best of your knowledge; 10.1.5. to Lock Health conducting research on access to the Information; 10.1.6. to all Lock Health’s disclaimers and limitations of liability set out in this notice; and 10.1.7. to Lock Health’s personal data policies current from time to time applying.
11.1 User agrees to hold Lock Health harmless and indemnify Lock Health against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with your use of www.usalh.com in breach of the terms and conditions herein or negligence.
12. Law Applicable
12.1 Hong Kong law governs this notice, and each part of this notice shall apply to the extent permitted thereby. Any part of this notice which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of this notice nor affect the validity or enforceability of that part in any other jurisdiction.
12.2 Where this disclaimer is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.